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I had to wait too long

I wanted to get some maintenance done on the van Saturday, so I made an appointment at the Firestone franchise. Most of my vehicle maintenance is done there and I am usually very happy with their service.

This time I wanted to have the tires rotated, which is free-a great incentive, and an oil change. 

I made the appointment for 7:30 AM so I could get on with the day. (Early bird, and so forth.) I arrived at 7:20 hoping to get the whole thing done in an expeditious manner. 

Walking in the door, I saw 3 or four other customers with the same idea. It's a good thing I made that appointment, I reminded myself.

At the desk, I was told that it may be a minute or two before they get my van into a dock. I said that was why I made an appointment, so I would not have to wait. No reply. Then I was told that I should be out after 8:00 AM. OK. Great, that is not so bad, I thought.

I waited and watched my van sit in the parking lot for over an hour before it even got moved into a bay. It finally made it into the bay an hour and 10 minutes after the appointed time. 

There was a managers special on oil changes and I wanted to take advantage of it. It turns out though, I needed to fill out an application for some promotion in order to get the advertised rate. 

Disappointment number two.

I gave specific instructions on how I wanted the tires rotated, but the job was done differently. 

Disappointment number three.

I have been going to Firestone for 5 years now and this is the first real complaint I have had. It is just plain annoying to get up and out of the house on an early Saturday morning for an appointment and have to wait for over an hour for a service that takes less then 30 minutes to do.

What do you think? Am I whining over nothing or do I have a legitimate complaint?

Let me know what you think.


olc

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